Track Your Order

Your tracking number is emailed to you as soon as your parcel leaves our warehouse. Keep it handy to follow your order.

How it works

1. Confirmation – you'll get an email confirming your order straight after you buy.
2. Preparation – we process your order within 1–3 working days.
3. Dispatch – you'll receive a second email with your tracking number.
4. In transit – allow 5–10 working days, so 6–13 working days in total.
5. Delivery – your parcel arrives, with free delivery across the UK.

Frequently asked questions

I haven't received my tracking number.
Please check your junk or spam folder. If you ordered more than 3 working days ago, email us at contact@royaumepeluche.com.

My tracking hasn't updated for a few days.
This is quite common while a parcel is in transit. If there's still no update after 5 working days, get in touch and we'll open an investigation with the courier.

My parcel shows as delivered but I haven't received it.
Please check with your neighbours and around your letterbox, then email us straight away with your order number.

Need a hand?

Email: contact@royaumepeluche.com
Phone: +33 7 56 96 36 23
Hours: Monday to Friday 7am–4pm, and Saturday 8am–11am (UK time)
We reply within 24–48 hours

See also our delivery policy and our FAQ.