Shipping policy

At Plushie Kingdom, we are committed to providing an exceptional shopping experience, including a clear and simple delivery policy. We offer free delivery on all orders in France, with no minimum spend.

Delivery areas

This delivery policy applies to orders shipped within France.

Delivery times

Orders are processed on working days (Monday to Saturday).

• Order processing time: 1 to 3 working days. Once your order has been processed, it is dispatched.
• Transit time: 5 to 10 working days.
• Estimated delivery time: 6 to 13 working days (Monday to Saturday).

Carriers

We work with the following reliable carriers for deliveries within France, including Colissimo and Colis Privé, to ensure that your parcel arrives safely.

Delivery charges

Free delivery: all orders delivered in France qualify for free delivery, with no minimum spend.

Tracking your order

Once your order has been dispatched, you will receive a notification email containing a tracking number. You can follow your parcel’s progress on our tracking page.

Delivery problems

If you experience a problem with your delivery (delay, lost parcel), contact our customer service team immediately at contact@royaumepeluche.com. We are here to help and to make sure your order arrives safely and on time.

Contact

• Shop name: Plushie Kingdom (BRETTES ECOM)
• Address: 7 rue Augustin Lesbazeilles, 40000 Mont-de-Marsan, France
• Email: contact@royaumepeluche.com
• Telephone: +33 7 56 96 36 23
• Customer service hours: Monday to Friday, 8am to 5pm, and Saturday 9am to 12pm (Paris time).
• Response time: we aim to reply within 24 to 48 hours

Any questions? See our FAQs or contact our customer service team.