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At Plushie Kingdom, we want you to be completely satisfied with your purchase. If you wish to return an item, you may do so in accordance with the conditions set out below.
In accordance with Articles L.221-18 et seq. of the French Consumer Code (Code de la consommation), you have a statutory period of 14 days from receipt of your order to inform us of your decision to exercise your right of withdrawal, without having to give any reason or pay any penalty.
As a commercial gesture, Plushie Kingdom extends this period to 15 days from receipt of your order.
After informing us of your decision to withdraw, you have 14 days to send back the items concerned.
Returned items must be in a condition that allows them to be resold and, as far as possible, be accompanied by their original packaging, labels, accessories and any documents.
You may inspect and try an item as you would in a shop. However, you may be held liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
Restocking fee: €0. Plushie Kingdom does not charge any restocking fee.
Important: for returns resulting from withdrawal or a simple change of mind, Plushie Kingdom does not provide a prepaid returns label. The customer is free to use the carrier of their choice and pays the return delivery costs directly.
We recommend that you use a tracked delivery method and keep your proof of postage until your return has been fully processed.
You may use the template below to exercise your right of withdrawal, although this is not compulsory:
To BRETTES ECOM (Plushie Kingdom), 7 rue Augustin Lesbazeilles, 40000 Mont-de-Marsan — contact@royaumepeluche.com: I hereby give notice that I withdraw from the contract relating to order no. [......], ordered on [......] / received on [......]. Name: [......]. Address: [......]. Date: [......]. Signature (only if this form is sent on paper).
Inspection of returns: on receipt of your parcel, we check the condition of the returned items and that they comply with these return conditions.
In the event of withdrawal: we will refund the sums due, including any initial standard delivery charges, no later than 14 days after the date on which we were informed of your decision to withdraw.
We may, however, withhold the refund until we have received the returned goods or until you have provided proof of having sent them, whichever is the earlier.
If you expressly chose a more expensive delivery method than the standard delivery method offered when you placed your order, the additional cost of that delivery method will not be refunded.
Costs incurred by the customer in returning an item following withdrawal or a change of mind are not refunded.
The refund will be made using the same means of payment as that used for the order, unless expressly agreed otherwise and provided that this does not result in any additional costs for you.
If you would like to exchange an item for a different size, colour or product for reasons of personal convenience, contact us at contact@royaumepeluche.com.
The cost of returning the original item as part of an exchange for convenience is borne by the customer. Details of how the new item will be sent will be provided by our customer service team before the exchange is confirmed.
Where the exchange results from a defective, damaged or non-conforming product or an error on our part, the costs required to bring the product into conformity are borne by Plushie Kingdom.
In accordance with the exceptions provided for in Article L.221-28 of the French Consumer Code, certain products may be excluded from the right of withdrawal, in particular certain sealed goods which cannot be returned for reasons of hygiene or health protection once they have been unsealed after delivery.
Where an exception to the right of withdrawal applies to a product sold by Plushie Kingdom, this information is stated before purchase.
If you receive a product that is defective, damaged, different from the one ordered or shows a lack of conformity, contact us at contact@royaumepeluche.com stating your order number and, where possible, attaching photographs showing the problem.
In this case, the costs required to bring the product into conformity are borne by Plushie Kingdom. Depending on the situation and in accordance with the applicable legal provisions, a repair, replacement, price reduction or refund may be offered.
You also benefit from the statutory guarantees of conformity and against hidden defects. For more information, please see our Terms and Conditions of Sale.
Any questions? See our FAQs or contact our customer service team.
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