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Welcome to the Plushie Kingdom FAQ page. We're here to answer your questions and make sure you have the best possible shopping experience.
If you need any more help, please don't hesitate to get in touch.
About Plushie Kingdom
How can I contact customer service?
You can reach us through our Contact page or by email at contact@royaumepeluche.com. Our team replies within 24–48 hours (Monday to Friday, and Saturday mornings).
What is your returns policy?
Yes, we offer easy returns within 15 days on all purchases. For more information, please see our Returns Policy.
Do you have a shop I can visit?
We're an online-only shop, which means we can offer great prices and a wide selection of soft toys and comforters.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Contact our customer service team for more details.
Where is Plushie Kingdom based?
Plushie Kingdom is a French company offering a selection of quality soft toys and baby comforters, with delivery to the UK.
How do I care for my soft toy?
Always check the care label sewn onto the item. As a general rule, hand-washing in lukewarm water with a mild soap, then letting it air-dry away from direct sunlight, is the best way to keep the fur and shape looking their best.
Where can I find the size, materials and recommended age?
Dimensions, materials and safety information are shown on every product page. If you're unsure before giving a soft toy to a young child, email us at contact@royaumepeluche.com and we'll reply within 24–48 hours.
Delivery & Shipping
Do you deliver to the UK?
Yes, we deliver across the United Kingdom.
Do you offer free delivery?
Yes, delivery is free on all UK orders, with no minimum spend. For more information, please see our Delivery Policy.
How long will my order take to arrive?
Orders are processed within 1–3 working days, then take 5–10 working days in transit – so you can expect delivery within 6–13 working days. You'll receive tracking details as soon as your order ships.
How can I track my order?
As soon as your order ships, you'll receive an email with a tracking number. You can follow your parcel on our Track your order page.
Which couriers do you use?
We work with trusted tracked delivery services so your parcel arrives safely.
Returns & Refunds
Can I cancel my order after placing it?
Yes, you can cancel within 24 hours. Just get in touch with our customer service team as soon as possible at contact@royaumepeluche.com.
What is your returns policy?
Our returns process is simple and hassle-free, within 15 days. Return postage is fully covered by Plushie Kingdom. For full details, please see our Returns Policy.
What if my soft toy arrives faulty?
If you receive a faulty item, we'll replace or refund it free of charge. Just contact us with a photo of the product and return the item within 15 days.
How do I exchange an item?
For full details on exchanges, please see our Returns Policy or email us at contact@royaumepeluche.com.
When will I receive my refund after a return?
Once your return has been received and checked, your refund will be processed within 10 working days to your original payment method.
Email: contact@royaumepeluche.com
Phone: +33 7 56 96 36 23
Customer service hours: Monday to Friday 7am–4pm, Saturday 8am–11am (UK time)
Response time: we aim to reply within 24–48 hours
Got a question? Check our FAQ or contact our customer service team.
Free delivery
No minimum spend
5,700+ Customers
Recommended by over 5,700 customers
15-Day Returns
Money-back guarantee
Got a question?
Friendly, responsive customer service
