Terms of sale

These terms and conditions govern the use of the website royaumepeluche.com and the sale of products concluded on this website, which is operated by BRETTES ECOM (SAS). Placing any order on the website implies the customer’s full and unreserved acceptance of these terms and conditions. They apply in particular to consumer customers.

Article 1 – Seller

The website is operated by BRETTES ECOM, an SAS with share capital of €300, whose registered office is at 7 rue Augustin Lesbazeilles, 40000 Mont-de-Marsan, registered with the Mont-de-Marsan Trade and Companies Register (RCS) under no. 100 819 168. Contact: contact@royaumepeluche.com — +33 7 56 96 36 23

Article 2 – Products

The products offered are those shown on the website on the day it is consulted, while stocks last. The essential characteristics of each product are presented on the product pages. Photographs and visuals are provided for illustrative purposes only and are not contractually binding.

Article 3 – Prices

Prices are shown in euros, inclusive of all taxes (TTC), excluding any delivery charges, which are specified before the order is confirmed. BRETTES ECOM reserves the right to change its prices at any time; products are invoiced on the basis of the prices in force at the time the order is recorded.

Article 4 – Orders

The customer selects the products, checks the details of their order and its total price, then confirms the order after accepting these terms and conditions. The sale is considered final once the order has been confirmed by email and payment has been received. BRETTES ECOM reserves the right to refuse or cancel any order where there is a legitimate reason (payment dispute, abnormal order, etc.).

Article 5 – Payment

Payment is made online using the methods offered on the website, via a secure payment provider. Bank card details are transmitted in encrypted form and are not stored by BRETTES ECOM. The order is only processed once payment has been validated.

Article 6 – Delivery

Products are delivered in France to the address given by the customer. Delivery times and arrangements are detailed in the Delivery Policy. As a guide: processing within 1 to 3 working days, followed by delivery within 5 to 10 working days. The risks associated with transport pass to the customer when the parcel is handed over.

Article 7 – Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code (Code de la consommation), consumers have a statutory period of 14 days in which to withdraw, without having to give any reason. As a commercial gesture, BRETTES ECOM extends this period to 15 days from receipt of the order. The procedure for exercising this right and the model withdrawal form are set out in the Returns and Refund Policy. In the event of withdrawal, BRETTES ECOM will refund all sums paid, including standard delivery charges, within 14 days at the latest.

Article 8 – Statutory guarantees

Independently of any commercial guarantee, consumers benefit from the following statutory guarantees:

Statutory guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code): consumers have two years from delivery of the goods in which to take action. They may choose between repair or replacement of the goods, subject to the cost conditions laid down by law. They are not required to prove the existence of the lack of conformity during the twenty-four months following delivery of the goods.

Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code): consumers may decide to invoke the guarantee against hidden defects in the goods sold. In this case, they may choose between cancellation of the sale or a reduction in the price, within two years of discovering the defect.

To invoke these guarantees: contact@royaumepeluche.com.

Article 9 – Liability

BRETTES ECOM cannot be held liable for non-performance of the contract in the event of force majeure. The company cannot be held liable for damage resulting from misuse of the products by the customer.

Article 10 – Personal data

The processing of the customer’s personal data is governed by our Privacy Policy.

Article 11 – Intellectual property

All elements of the website are and remain the exclusive intellectual property of BRETTES ECOM. No reproduction is permitted without prior written consent.

Article 12 – Disputes

In the event of a dispute, the customer should first contact customer service in order to seek an amicable solution. Failing agreement, any dispute shall fall within the jurisdiction of the French courts.

Article 13 – Governing law

These terms and conditions are governed by French law. Any dispute shall be submitted to the competent French courts, subject to the protective rules applicable to consumers.